Executive Perspectives

How Fiserv Unlocks Financial Services Innovation for Its Developers

In business for more than 35 years, Fiserv enables money movement for thousands of financial institutions and millions of people and businesses around the world. The company is recognized as a payments and financial services technology innovator and has the awards to prove it. It has been named one of FORTUNE World’s Most Admired Companies® for 11 of the past 14 years and has made Fast Company’s “World’s Most Innovative Companies” list for two consecutive years.

Fiserv’s customers range from large financial institutions and corporate clients to small businesses and consumers. To address the varying payments and financial services needs of these clients, Fiserv offers an array of software solutions.

“Each banking client buys something like 24 different products from us,” says Tom Eck, Senior Vice President, Digital Transformation, Fiserv.

Tom Eck, Sr. Vice President, Digital Transformation, Fiserv

Within Fiserv, the role of Tom’s team is to focus on the developer experience — not just for the developers at Fiserv, but also for clients who want to build and integrate new platform services for their users.

When Tom joined Fiserv, his first challenge was to build a developer portal.

“We call it Dev Studio. We won a Webby Award for it last year. I’m very proud of that. The idea is that it’s a single entry point for a developer. I’ve always said, if a developer has to pick up a phone and call the company they’re trying to integrate with, something’s wrong,” he says.

That’s why Dev Studio offers templates, starter kits and other tools that simplify and accelerate development processes. These tools are imbued with all the modern security controls developers need. According to Tom, this liberates them, “because then they feel like, okay, I’m in a safe sandbox, I can’t really mess anything up.”

This, in turn, allows them to increase innovation because they can start taking more chances.

Watch the video to hear more from Tom about Fiserv and its approach to innovation and improving the developer experience.